About these terms
These terms apply when you book or use a NiceWash wash, through our app, our website, WhatsApp or by phone. By booking, you agree to them. NiceWash (Nice Wash Mobile Car Wash) is a mobile car wash based in Doha, Qatar.
How we handle your information is explained in our privacy policy.
Our service
We wash the outside of your car with our nano formula, at your home, office or a mall car park in Qatar. The services, prices and areas we cover are shown in the app or when you book, and may change over time.
Booking
You choose the service, the place and the time. A booking is confirmed when you see it in the app or when we confirm it on WhatsApp. Please make sure that:
- The address and the pin on the map lead to the right car, and the plate number is correct.
- We can reach the car at the booked time.
- The windows, doors and sunroof are closed.
- No valuables are left in or on the car.
You don't need to be there: we only wash the outside, and we send you the receipt with before and after photos on WhatsApp.
Changing or cancelling
You can move or cancel a booking in the app or on WhatsApp before our team sets off to you. If we can't reach the car, we contact you to move the booking.
Prices and payment
Prices are in Qatari riyals (QAR) and are shown before you confirm. You pay using the payment methods shown when you book. Our team will never ask for your card details in a message.
Packages and loyalty
A package gives you a set number of washes for one price, for the cars of the customer who bought it. If a slot doesn't suit you, move it and you don't lose the wash. Any time limit for using the washes is shown when you buy the package.
With our loyalty card, after every 3 washes the next one is free. We may change or end the loyalty offer, but you keep the free washes you have already earned.
If something isn't right
If you're not happy with a wash, tell us within 24 hours with a photo, and our team comes back to fix it at no cost.
Your car and our responsibility
We take care with every car, and we photograph it before and after each wash. We are not responsible for damage that was already there, such as scratches, chips, loose parts or faded paint, or for items left in or on the car.
If our team damages your car, tell us within 24 hours. We look at the before and after photos with you and make it right. Our responsibility is limited to redoing the wash or repairing damage our team caused.
Weather and safety
We may move a booking because of rain, sandstorms, extreme heat or safety reasons, and we tell you as early as we can.
Your account
Keep your login to yourself: you are responsible for bookings made from your account. We may close accounts used for fake bookings or to abuse our team. You can ask us to delete your account at any time.
Changes and law
If we change these terms, we update the date at the top of this page, and the new terms apply to bookings made after that. These terms are governed by the laws of the State of Qatar, and the courts of Qatar handle any dispute we can't settle together.
Contact us
- Name
- NiceWash (Nice Wash Mobile Car Wash)
- Based in
- Doha, Qatar
- Privacy
- Privacy policy